Our philosophy is simple: we want you to be satisfied with the products you receive from Hypnotik. We are happy to accept a return on most products in resalable condition (not washed, free of odors and with tags) within thirty (30) days from the date your order is delivered - with no restocking fee!
How to Return
Please contact our customer service department to receive a RMA (Return Merchandise Authorization) Number and further instructions regarding your return.
*Please note that international customers are responsible for paying any return shipping fees
Unfortunately, we do not process exchanges. However, we do offer a quicker alternative to the traditional exchange policy.
First, follow the above instructions to obtain a RMA number. Once you have a RMA number, box up your return and ship it back to us. Now, simply place a new order for the replacement item you need, and we'll process it and get it shipped to you right away.
Your new item will be on its way to you while your return is on its way to us. They may even pass each other on the way. In the end, you'll receive your new order and we will process your return and issue you a refund or store credit three to five days faster than a traditional exchange.
Promotional Discounts and Items
If you choose to return an item that was part of a promotional discount, any refund you receive will be less the amount of the promotion.
If you received a bonus item with your order and choose to return a qualifying item(s), you must also return the bonus item. Failure to return the bonus item will result in a decrease in your refund equal to the value of the bonus item.
Typically, returns are processed within two business days of receipt. Refunds are processed back to the original form of payment unless otherwise requested.
For credit/debit card refunds, you should see the refund within a few days after processing depending on the bank or credit card issuer's policies. If you haven't received your refund in ten business days after we received your return, please contact us for additional assistance.